Question 1

What is included in the tour price?

Accepted Answer

Our prices include transport from Nairobi, accommodation (where applicable), all meals, park entry fees, and a professional local guide. Specific inclusions for each tour are listed on the individual tour pages. We're transparent about what's included and excluded.

Question 2

How do I book a tour?

Accepted Answer

You can book directly via WhatsApp (+254 789 622 734), email us at reservations@dalaafrica.com, or use the contact form on our website. We typically respond within 2 hours during business hours. We'll confirm your booking and provide payment instructions.

Question 3

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, bank transfers, PayPal, and major credit/debit cards. For international bookings, we typically request a 30% deposit to confirm, with the balance due on arrival. Payment details are provided at booking confirmation.

Question 4

Is it safe to travel in Kenya?

Accepted Answer

Kenya is a well-established tourist destination and is generally safe for visitors who follow standard travel precautions. Nairobi and safari areas are heavily policed and popular with tourists year-round. All our guides are trained in first aid and safety protocols. We recommend you have travel insurance.

Question 5

What's the best time of year for a Maasai Mara safari?

Accepted Answer

The Maasai Mara is spectacular year-round. The famous Great Wildebeest Migration passes through from July to October — this is peak season and widely considered the world's greatest wildlife spectacle. The 'green season' (November–June) offers lush landscapes, fewer crowds and lower prices.

Question 6

Do you offer private/custom tours?

Accepted Answer

Absolutely! We specialise in custom itineraries for solo travellers, couples, families and groups. Tell us your interests, budget and dates and we'll craft a personalised Kenya experience. Contact us via WhatsApp to start planning.

Question 7

What should I pack for a safari?

Accepted Answer

Light, neutral-coloured clothing (khaki, beige, green — avoid bright colours), sturdy walking shoes, sun hat, sunscreen, insect repellent, binoculars, camera with extra batteries, and a warm layer for early morning game drives. A full packing list is provided upon booking.

Question 8

Why DALA over other safari companies?

Accepted Answer

DALA is 100% indigenous Kenyan-owned, employing only local youth. We offer some of Kenya's most competitive prices without compromising on experience. Every booking also contributes to MAKLWETA, our charity supporting rural girl child education. We disrupt the market with authentic, affordable, community-positive tourism.

Question 9

Do you cater for dietary requirements?

Accepted Answer

Yes — we cater for vegetarian, vegan, halal, and other dietary needs. Please inform us at the time of booking so we can make appropriate arrangements with our lodges and camps.

Question 10

Can I combine volunteer work with a safari?

Accepted Answer

Absolutely — this is actually one of DALA's specialities. Many of our volunteers enjoy a weekend safari as part of their programme. We can tailor a volunteer + safari package to fit your timeline and budget. Contact us for details.

Everything You Need to Know

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